Special Needs Registry
Washington County · Johnson City · Jonesborough, TN
What Is the Special Needs Registry?
The Washington County Emergency Communications District's Special Needs Registry is a voluntary program for individuals with special needs living in Washington County, the City of Johnson City, or the Town of Jonesborough, Tennessee.
This program allows the telecommunicators at Washington County 9-1-1 to record and share that information with emergency responders prior to their arrival at an emergency scene. Premise information is attached to an address, person, or phone number and stored in the CAD system — and notifies the telecommunicator each time a call is entered for that location.
Examples of information that may be helpful for responders:
- Persons needing assistance to evacuate
- Specific health conditions
- Speech or hearing impairment
- Severe allergies
- Mobility limitations
- Dangers or Information for responders (e.g. Service Animals or Building Hazards)
Stored Securely
Information lives in the 911 CAD system, accessible only to authorized dispatch and response personnel.
3-Year Retention
Accessibility information on file is kept for a period of three (3) years from the date of submission.
Address-Linked
Data is tied to your specific address so it appears when a 911 call is made from that location.
Residents Welcome
Open to all residents of Washington County, Johnson City, and the Town of Jonesborough.
Special Needs Entry Request Form
Registration is done via a fillable PDF form. Complete the form and return it by mail or email to our office using the contact information below.
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Download the form
Click the button below to open the fillable PDF. You will need Adobe Acrobat or a compatible PDF reader.
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Complete all fields
Include your full address, contact phone number, and all relevant special needs information for each person at the address.
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Submit by mail or email
Mail the completed form to our office or email it to info1@wc911.org.
Please do not call 9-1-1 for Special Needs Registry help or information.
Keep Your Information Current
Please re-submit the form with your old and new address so the information can be transferred accurately in the CAD system. Outdated records may delay emergency response.
Accessibility information on file will remain active for a period of three (3) years. You will need to re-submit the form to keep your record current after that period.
For registry questions, contact our office during business hours at (423) 979-1500.
Contact Washington County 911
Mailing Address
Washington County Emergency Communications
4722 Lake Park Drive
Johnson City, TN 37615
Office Phone
+1 (423) 979-1500
Mon–Fri, 8:00 a.m.–4:30 p.m.