Career Opportunities

What we do

WC911 Telecommunicators receive and dispatch public safety calls for service, primarily through 9-1-1 lines and other sources. Each Telecommunicator is trained on Emergency and Non-Emergency Call Taking, Law Enforcement Dispatch, Fire Dispatch, Medical Dispatch, and other Non-Emergency Dispatch positions.

The role requires split-second decision making — you must assess the priority and nature of incoming calls, record information precisely, enter it into the Computer-Aided Dispatch (CAD) system, and relay it to first responders concisely and accurately over a radio system.

What We Offer

• Medical, Prescription, Vision & Dental insurance — majority of premium cost paid by the District
• District-paid life insurance and long-term disability insurance
• Fully funded retirement in the Tennessee Consolidated Retirement System (TCRS)
• 40 hours of paid vacation after first year, increasing with years of service
• Paid holidays and sick days
• Employee Assistance Program (EAP)
• 401(k) and 457 deferred compensation plans available

Requirements

• At least 18 years of age and a U.S. citizen
• High school diploma or equivalent (GED)
• Pass a background check including criminal history and driver's license review
• Must be able to work Day and Night shifts including weekends and holidays
• Strong organizational skills — accuracy and precision are essential
• Team player with excellent customer service skills
• Ability to multi-task in a fast-paced environment
• Minimum typing speed of 30 WPM and basic computer proficiency