IT Support Specialist Career Opportunity

About the Role

Washington County Emergency Communications District is seeking a service-oriented and self-motivated professional to join the Washington County 9-1-1 Information Technology department. The nature of the work involves various computer software, hardware, networking and includes radio and paging. Duties would include maintaining and monitoring these systems and networks for the District. Must be able to solve technical issues, collaborate with team members across departments and vendors, regularly updating and maintaining multiple databases, and developing additional skills as trends in Information Technology evolve.

Requirements

• Associate or bachelor’s degree in computer science, information technology or a combination of experience in a related field.
• 1+ years of experience in a technical support role preferred.
• Required to develop a high level of comprehension and understanding of the operation of 911 Public Safety Answering Point (PSAP) operations.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to evaluate problems, identify, implement and document solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Strong technical skills in areas of network administration, database management, and cybersecurity.
• On-call and/or after-hours support calls required.
• Available to work altered schedules for system maintenance, updates, or upgrades.
• Travel may be required.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Required to have a valid driver’s license, high school diploma, or GED.
• Applicants are required to complete a background check.

Salary

The base pay for this position starts at $29.90 hourly. Compensation offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.

Benefits Include

• Insurance - Medical, Prescription, Vision, and Dental. Majority of Insurance cost is paid by the District
• District paid Life insurance and long term disability insurance
• Fully paid Retirement benefit in the Tennessee Consoldiated Retirement System
• 40 Hours of Vacation after first year. Vacation hours increase with years of service
• Paid holidays & Sick Days
• Employee Assistance Program
• 401K & 457 plans available
• Ongoing training and professional development opportunities.